How can I return or exchange a product?

At Shopko Optical we want you to be 100% satisfied with your product. If you don’t love the level of service, product selection, or our prices, tell us and we will cheerfully refund your money. This guarantee is valid for 90 days from you order date.

 

* Return Process:

If you wish to return your eyeglasses simply send your glasses back with the case and packing slip and your return will be processed within 14 days.

Address the return package as follows:


Shopko Optical Manufacturing
c/o Eyeglass orders
1450 W Main Ave
DePere, WI 54115

 

NOTE: Please use the return label provided on your packing slip to ensure timely processing of your order.

 

For your protection, items should be returned via traceable mail. We recommend that you ship your return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments.

Please be sure that your Packing Slip is included inside the package you are returning. Your return may take longer to be processed if the Packing Slip is missing from the package. Note that it can take up to 6 weeks to complete the processing of your return (i.e., you send us the package, we credit you for your return, your credit card company reflects your credit, etc.).

Shipping and Handling charges are not refundable.

 

How do I cancel an order?

Shopko Optical seeks to maintain high standards of customer satisfaction. If at any time before your order has been shipped you become uncomfortable with your order you may cancel the order. Once your order has been shipped, we regret that we can no longer cancel your order. If there is a problem with an order that has already been shipped you will have to refer to our Returns and Exchanges Policy in order to complete your transaction. In order to cancel an order, simply contact our Customer Service Department by calling 1-866-251-1978 or e-mailing service.eyecare@shopko.com and one of our Customer Service Representatives will assist you in making whatever changes you need.

 


© 2018 Shopko Stores Operating Co., LLC